12bank is committed to providing a safe, fair, and enjoyable entertainment experience for all players across Bangladesh. Gambling should always be a leisure activity — one that stays within your control, your budget, and your time. This page brings together every tool, resource, and guideline you need to play responsibly and seek help if you ever need it.
Responsible gaming is the set of policies, tools, and practices that 12bank applies to ensure that gambling on our platform remains a form of entertainment — not a source of harm. It is a shared responsibility between 12bank and our players. We provide the infrastructure; you apply the habits.
At 12bank, responsible gaming is not a checkbox. It is embedded in the design of our platform, the training of our support team, and the features we build for every account. We actively monitor for patterns of problem gambling behaviour and intervene proactively where necessary — all while respecting your privacy and treating you with dignity.
Whether you are a cricket betting enthusiast, a slots player, or a live casino regular, the same responsible gaming framework applies to every product on the 12bank platform. The tools described on this page are available to every registered player, free of charge, and can be activated at any time through your account dashboard or by contacting [email protected].
12bank provides a comprehensive set of player-controlled tools designed to help you manage your gambling activity. Each tool can be activated independently through your account settings or by contacting our support team at [email protected].
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limit reductions take effect immediately; increases require a mandatory 24-hour cooling-off period before they come into force. You can set your deposit limit at any time from your account dashboard or by emailing [email protected].
Define the maximum net amount you are willing to lose over a set period (daily, weekly, or monthly). When your cumulative losses reach the threshold, your account will be temporarily restricted from further wagering for the remainder of the period. This tool prevents chasing losses — one of the most recognised risk factors for problem gambling — and helps you maintain budget discipline across all games on the platform.
Set a maximum duration for each gaming session. When you reach your self-set time limit, you will receive an on-screen notification and be given the option to end the session or log out. Tracking time spent gambling is a fundamental healthy-play habit — it is easy to lose track, especially during live cricket matches or slot sessions. This tool keeps you informed and in control at all times.
Enable periodic pop-up notifications — at intervals you choose, from every 30 minutes to every 4 hours — that display your current session duration, total bets placed, net win/loss for the session, and a prompt to review your activity. Reality checks interrupt the flow of play and bring you back to a conscious, deliberate decision-making state. You can dismiss the reminder and continue playing, or use it as a natural pause point to step away.
Take a short break from gambling by activating a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, your account remains open but you cannot log in to place bets or access any games. Your account balance is preserved and withdrawals can still be processed. Cooling-off is suitable for players who feel they need a brief pause but do not wish to pursue full self-exclusion.
Self-exclusion is a formal, binding commitment to stop gambling on the 12bank platform for a defined period of 6 months, 1 year, 2 years, 5 years, or permanently. Once activated, your account will be closed, all marketing communications will cease immediately, and you will not be permitted to open a new account during the exclusion period. Self-exclusion requests are processed within 24 hours of receipt. To self-exclude, contact [email protected] with the subject line "Self-Exclusion Request".
Every new 12bank account undergoes a mandatory age verification check before any deposit or bet can be placed. Players must be 18 years or older. Where automated checks are inconclusive, our KYC team will request a government-issued photo ID — National ID card, passport, or birth certificate — before the account is activated. There are no exceptions to this requirement.
12bank's platform continuously analyses account activity for behavioural indicators associated with problem gambling — including rapid increases in bet size, frequent late-night sessions, repeated failed withdrawal reversals, and accelerating deposit frequency. When flagged patterns are detected, our responsible gaming team will reach out to the affected player with a welfare check message and information about available tools.
All responsible gaming conversations with 12bank's support team are handled with complete confidentiality. Our team members receive dedicated training in problem gambling awareness and are equipped to listen, advise on platform tools, and refer you to external professional support organisations where appropriate. There is no judgment and no pressure — your wellbeing is the only priority in these interactions.
Players can opt out of all promotional communications — including bonus offers, reload promotions, and BPL cricket betting notifications — at any time through their account settings or by emailing [email protected]. Players who have activated a self-exclusion or cooling-off period are automatically removed from all marketing lists for the full duration of the restriction, with no manual action required.
If a family member or trusted person is concerned about a player's gambling activity and the player is unable or unwilling to self-exclude, 12bank allows third parties to submit a welfare concern on behalf of a registered player. Our team will review the concern and, where appropriate, initiate a responsible gaming outreach to the account holder. Contact [email protected] with the subject line "Third-Party Welfare Concern".
Every 12bank account includes a full, downloadable transaction and betting history. You can review your deposits, withdrawals, bets placed, and net results for any date range at any time. Having clear visibility into your own gambling activity — including total amounts spent — is one of the most effective tools for maintaining perspective and making informed decisions about continued play.
Problem gambling can develop gradually. The following behaviours may indicate that gambling is moving beyond entertainment and beginning to cause harm. If you recognise several of these signs in yourself, we strongly encourage you to use 12bank's self-exclusion or cooling-off tools and to seek professional support.
If you answer "yes" to three or more of the following questions, consider activating one of 12bank's responsible gaming tools or contacting our support team for a confidential conversation.
Q1. Have you ever spent more money or more time gambling than you originally intended to in a single session?
Q2. Have you ever felt restless, irritable, or anxious when attempting to reduce or stop your gambling?
Q3. Have you used gambling as a way to escape problems or to relieve feelings of helplessness, guilt, anxiety, or depression?
Q4. Have you ever returned to gamble again after losing money, with the intention of winning it back?
Q5. Have you lied to family members, a partner, or others close to you to conceal the extent of your involvement in gambling?
Q6. Have you ever jeopardised or lost a significant relationship, job, or educational opportunity because of gambling?
Q7. Have you ever relied on others to provide money to relieve a financial situation caused by gambling?
Activating any of 12bank's responsible gaming tools takes less than two minutes. Follow the steps below, or contact our support team directly if you need assistance.
Access your account via the 12bank Login page using your registered mobile number and password. Ensure you are using a secure, private connection — avoid logging in from shared or public devices when making account-level changes.
Once logged in, open the Account menu (top-right corner of the platform) and select "Responsible Gaming" or "Player Protection" from the settings menu. This section contains all available limit and exclusion tools.
Choose from Deposit Limits, Loss Limits, Session Time Limits, Reality Check Reminders, Cooling-Off Period, or Self-Exclusion. Each tool has its own configuration screen with clear instructions in English.
Set your preferred parameters (amounts, durations, intervals) and confirm. Restrictions take effect immediately for limit reductions and exclusions. Limit increases require a mandatory 24-hour review period before they are applied, giving you time to reconsider.
If you are unable to access your account settings, or if you need to activate self-exclusion urgently, email [email protected] with the subject line that matches your request (e.g., "Deposit Limit Request" or "Self-Exclusion Request"). Our team will action the request within 24 hours and send you a confirmation.
If you are struggling with gambling-related concerns, reaching out is the most important action you can take. 12bank's support team is available around the clock and will treat your situation with complete confidentiality and care.
Send us a message at any time. Responsible gaming requests are prioritised and actioned within 24 hours.
[email protected]Access our live chat feature from within your logged-in 12bank account for real-time assistance with any responsible gaming tool.
Available 24 hours / 7 daysTo self-exclude immediately, email us with the subject line "Self-Exclusion Request" and your registered account details. No further explanation is required.
Subject: Self-Exclusion RequestA concerned family member or friend may submit a welfare concern on behalf of a registered player. All submissions are handled confidentially.
Subject: Third-Party Welfare ConcernMost players who enjoy 12bank's cricket betting, slots, and live casino games do so responsibly. The following habits help keep gambling enjoyable, affordable, and firmly in the entertainment category.
Now that you are fully informed about our responsible gaming tools and guidelines, you can enjoy everything 12bank has to offer with confidence. Explore cricket betting markets, spin the slots, or join a live casino table — all within the limits you set. For adults aged 18 and above only. Please play responsibly.
Have questions? Visit our FAQ page or review our Terms & Conditions.